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We help improve the contact between patient and caregiver.

We help you with the following questions: 

  • Which digital solutions will create more space for personal attention? 
  • Which online solutions do you need to improve the patient experience? 
  • How can you create a logical flow in the online experience with your website, apps, and digital health records? 
  • How can you organize your content in a logical and effective way?  
  • How can you reduce cost by implementing digital solutions? 

More personal digital contact for patients.

The first step is making an inventory of patient contact moments. Together with you we map out the experience of your patient(s) journey. We help you to determine how these moments of interaction can be improved. This allows your organization to use digital solutions to create more room for personal attention. 


How do we support health care organisations?

  • With a multidisciplinary approach 
  • Using their own employees and systems as a starting point 
  • By designing from a patient and employee perspective  
  • By choosing reusable digital solutions 
  • By implementing smart technologies  

Supporting health care workers in realizing their ideas.

Doctors, nurses and paramedics are eager to develop or improve digital health, but the workload is high and knowledge about digital health is a specialty. Patient Journey Lab can help healthcare providers to realize ideas that are sustainable, in a way that suits the organization and is in the interests of patients and healthcare providers. 

Why now?

Healthcare is in full development: digital solutions are being designed and deployed on a large scale to better inform and involve patients in their own care. The added value of these digital tools has been proven.   

The complexity of the healthcare system makes it difficult to deploy e-health solutions efficiently. Apps and software do not connect to each other, this results in the patient finding incomplete, incorrect, one-sided, or irrelevant information during their route through the healthcare system. In addition to this, the difficulties in the patient experience are caused by decentralized budgets and by digital solutions that are too narrowly focused on a single specialism or care path. 

As a result, these solutions are not widely applicable to patients with multiple conditions. This entails extra costs for further development and management. Our expertise is in helping healthcare organizations to improve the experience of users and prevent these costs both financial and to patient well-being.  

Want to learn more?

Patient Journey Lab


Parklaan 8

3016 BB Rotterdam

+31 (0) 10 3030373